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| Conditions of Use |
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WHAT IS YOUR GUARANTEE?
At Home Control Canada, our customers’ satisfaction is our number one goal. All products sold by HCCI carry the manufacturers full warranty from the time of your purchase. Check your order as soon as you receive it and notify us immediately if there is a problem. HCCI is not responsible for typographic errors.
DO YOU CHARGE SALES TAX?
GST (5%) is automatically added to all orders shipped to any address within Canada. All orders shipped to the province of Ontario are subject 8% PST
HOW DO YOU SHIP YOUR ORDERS?
We offer next day shipping on most credit card orders received before 3 PM EST. Most orders are shipped within Canada using UPS ground service, and delivery time will vary based on your proximity to Ontario. Most orders to Ontario cities arrive the next day
WHAT ARE YOUR SHIPPING CHARGES?
Our standard shipping method for domestic orders is by ground service. Please specify urgent delivery needs in the comments section and we will do our best to get it there on time (subject to additional charges. All shipping FOB Newmarket, Ontario.
Upon checking out on this site, shipping charges will be automatically calculated. Should your shipping charges change, we will notify you prior to shipping your order.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes we do. All international orders must be paid at the time of sale, or in advance, in Cdn. currency. Credit cards are honored if issued by a Canadian bank or lending institution. Cashiers checks or money orders must be received prior to shipment and must be drawn on a Canadian bank. Wired funds must be received prior to shipment, please call for wiring instructions.
As with domestic Canadian orders, shipping charges will be automatically calculated.
WHAT IS YOUR SHIPPING POLICY
Standard shipping method for domestic orders to most areas of Canada is by UPS ground service with a 2 to 5 business day delivery time. Ground service charges are based on current common carrier freight charges with a $12.95 minimum rate. For expedited air delivery in Canada, delivery time for in-stock items is typically 1 to 3 days and the charge is the current common carrier charge with a base rate of $23.95. Bulky or oddly shaped items where common carriers charge a dimensional weight will require an additional charge.
WHAT IS YOUR RETURN POLICY?
To return a product, phone the Home Control Control Customer Service Department at 1-905-478-8745 to obtain the required RA (Return Authorization) number. Products will not be accepted for return without the RA number marked on the carton.
Merchandise returned within 30 days of purchase with the appropriate RA number will receive a full product cost refund or store credit, provided it is in perfect re-usable condition in original undamaged and unmarked packaging, and is complete with all instructions and warranty card.
Used or installed merchandise is not returnable unless defective. Defective products will be replaced or repaired according to the manufacturer’s warranty policy. Shipping costs are not refundable, but HCCI will pay the ground freight to ship your exchanges or replacements of defective merchandise. Upgraded air shipping is available at customer expense. We recommend you insure your package because we cannot be responsible for any refund or replacement if your package gets lost in shipment.
Sorry we cannot accept returns for refund or credit on test equipment, wire, books, or software.
NOTE: Surplus and discontinued products are also ineligible for return. All sales on these items are final.
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